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Please visit our Customer Support page where you will find answers to many of your service questions.
On Pickup Day: Please make sure the lid on your cart/can is completely closed. Trash can escape from any can or cart that is filled too full, and on our automated routes, if a roll cart is so full the lid doesn’t completely close, trash can be scattered when the truck lifts it – and the driver is not able to see it. Oregon City Garbage will not be responsible for trash that may be scattered when your cart or can is over-loaded. Further, if the can or cart is full beyond capacity, you’ll be charged for an extra pick up.
On pickup day, please place your carts at least 1 foot apart to help ensure a safe and efficient collection. Please visit our Customer Support page where you will find answers to many of your service questions.
If you have a large appliance, furniture or any other large items or additional garbage that needs to be picked up, please notify our office in advance. You can call us at (503) 656-8403 or contact us via our website here. You will be charged an extra fee for these items on your next regular bill.
Missed Pickups: If we inadvertently missed collecting your garbage, recycling or yard debris, please contact us as soon as possible via our website or calling us at (503) 656-8403. This will let us route your problem to our drivers as quickly as possible.
Extra Garbage: Please let us know by calling (503) 656-8403 or click here, if you want a pickup of extra bags, cans, or boxes. You will be billed for each extra item on your next regular bill. Extra trash must be tightly bundled, bagged, or boxed, and it may not weigh over 40 pounds. Place the extra next to your regular can.
Payments: Most residential garbage customers are billed once every other month; each bill covers a two-month time period. You may make online payments via our website payments by sending a check or money order directly to Oregon City Garbage Co., P. O. Box 1840, Oregon City, OR 97045. You are also welcome to drop off your payment at the Oregon City Senior Center, 615 5th Street, Oregon City. Or, you my drop it off at our office, 820 7th Street, Oregon City.
Past Due Accounts: Delinquent accounts are subject to a finance charge after they become 15 days past due. A finance charge of 1.5% monthly (18% annual percentage rate) will be applied on any past due invoice, after applying any payments that may have been received. Service to delinquent accounts can be stopped at any time. Further, if you subscribe to regular garbage service, and have a past due account, we have the right to pull our equipment. If your services are stopped due to failure to pay, and you want to restart, you will have to : [1] Pay your account balance in full; [2] Pay a 2-month deposit, including one month in advance; [3] Pay a reinstatement fee, up to $15.00, and an equipment redelivery fee, up to $35.00; and [4] You must ask to be restarted; we will not restart service without your express permission to do so. To restart, you can call (503) 656-8403 or email us at collections@bbleasingco.com. Give your account number and full address in the text of your email and we will contact you shortly.